Complaints Procedure

Complaints Procedure

We acknowledge that despite our best endeavours we may not be able to please all of our clients or service recipients all of the time.

If you are dissatisfied with our response times, or you are not happy with the service you have received, please feel free either to write to us, at PO Box 450, Stevenage, Hertfordshire, SG1 9GU, for the attention of our Customer Services Manager, or contact us on email at [email protected]

This is what you may expect from us if you should have cause to make a complaint. We will:

• Acknowledge receipt of your complaint within 5 working days.
• Refer your complaint to the Managing Director to deal with.
• Provide you with a full response within 20 working days .

Through the complaints procedure process we will be in discussion with all parties concerned. We may also need to refer back to the complainant, or refer to third parties for additional or corroborative information. In the event that this may affect the timeframe within which we aim to deal with a complaint received we will advise the complainant accordingly.

We will use our best endeavours to put right any wrongs in order that the complainant may have continuing confidence in our abilities and the service being provided.

Red Brick Management is a member of the The Property Ombudsman and should a dispute not be resolved within 8 weeks from your activation of our complaints procedure contact can be made to The Property Ombudsman whose details are as follows:

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

Tel : 01722 333306

Website : https://www.tpos.co.uk