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The Section 20 Consultation Process Explained

Two business people at a desk reviewing and signing paperwork as part of the Section 20 Landlord and Tenant Act 1985 consultation process.

The Landlord and Tenant Act 1985 plays an important role in regulating the relationship between landlords and leaseholders in the UK. One of the key components of this Act is Section 20, which mandates a fair and transparent consultation process when it comes to major works and service charges.

Non-compliance with Section 20 of the Landlord and Tenant Act 1985 can severely restrict the amount recoverable from leaseholders, potentially leaving landlords with significant financial shortfalls.

This is why it is crucial for landlords and Resident Management Companies (RMCs) in the private leasehold sector to understand and follow the prescribed procedures to  plan and budget for significant works properly.

What is a Section 20 Notice?

Section 20 of the Landlord and Tenant Act 1985 is a legal requirement that obligates landlords to consult with leaseholders before carrying out major works or entering into long-term agreements that will incur service charges. 

This consultation process is essential to ensure leaseholders are aware of and can contribute to discussions about substantial expenditures affecting their property. Failure to adhere to these requirements can limit the landlord’s ability to recover costs from leaseholders, capping contributions at £250 per leaseholder for qualifying works or £100 for long-term agreements/contracts.

Note: ‘Qualifying works’ refer to significant maintenance or repair work on the property, while ‘qualifying long-term agreements’ involve contracts lasting more than 12 months.

What are the requirements to consult under Section 20?

Under Section 20 of the Landlord and Tenant Act 1985, landlords must consult leaseholders if the proposed works will cost any leaseholder more than £250 or if a long-term agreement will cost any leaseholder more than £100 in a single year. 

This process ensures that leaseholders are adequately informed and have the opportunity to contribute to the decision-making process. The consultation process is split into stages, each involving specific notices that must be served to leaseholders.

The Section 20 Consultation Process

The Section 20 consultation process is slightly different for social housing landlords, who may need to provide public notice before entering contracts. However, for private sector landlords and RMCs in England, the process is governed by the Service Charges (Consultation Requirements) (England) Regulations 2003. This regulation outlines the precise procedures that must be followed to ensure compliance.

Section 20 of the Landlord and Tenant Act 1985 outlines three main stages where notices must be served to leaseholders:

1. Notice of Intention

The first step in the Section 20 process is issuing a Notice of Intention. This notice informs leaseholders that the landlord intends to carry out major works or enter into a long-term agreement. It must include:

  • A description of the proposed works or services
  • The reasons for undertaking these works
  • An invitation for leaseholders to nominate contractors for the work 

Leaseholders have 30 days to respond with their comments or nominate contractors.

2. Notice of Estimates

After considering the leaseholders’ responses to the Notice of Intention, the landlord must obtain at least two estimates for the proposed works or services. A Notice of Estimates is then issued to leaseholders, which should include:

  • Details of the proposed works or services
  • Copies of at least two estimates
  • A summary of observations received from leaseholders in response to the Notice of Intention
  • An invitation for further comments from leaseholders 

Again, leaseholders have 30 days to respond with their feedback on the estimates provided.

3. Notice of Award of Contract

Once the landlord has reviewed the feedback on the estimates, they can proceed to select a contractor. A Notice of Award of Contract is then served to inform leaseholders of the chosen contractor and reasons for their selection. It must contain:

  • The selected contractor and reasons for choosing them
  • A summary of any comments received on the estimates
  • The landlord’s response to these comments

If the landlord decides not to choose the lowest estimate, the notice must explain the reasoning behind this decision. Leaseholders are then given a final opportunity to make observations, ensuring complete transparency and fairness in the selection process.

What this means to landlords and RMCs

For landlords and RMCs in the UK, compliance with Section 20 of the Landlord and Tenant Act 1985 is not just a legal obligation but a fundamental aspect of responsible property management. Proper adherence to the process ensures that all parties are informed and involved in significant financial decisions, reducing the risk of disputes and potential legal challenges.

Effective communication with leaseholders is essential to maintaining good relationships with leaseholders and for a smooth execution of major works. 

Failure to comply with the Section 20 process can result in disputes, significant unrecoverable costs, and potential legal action from leaseholders.

Conclusion

In summary, the Section 20 consultation process under the Landlord and Tenant Act 1985 is vital for any landlord or RMC planning significant expenditure on a property. Compliance ensures transparency, promotes good landlord-leaseholder relationships, and mitigates financial risks.

For expert guidance and assistance in navigating Section 20 of the Landlord and Tenant Act 1985, contact Red Brick Management today. We are here to help you navigate the complexities of the Section 20 process with confidence and ease, ensuring your property remains compliant and well-managed.

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